Owning Your New Ryder Home
Ryder Home Warranty
During the Home Orientation, your sales team will provide you with a copy of our Limited Warranty Manual. The Warranty Manual will cover specific details regarding what is covered and to what extent. Details regarding your Structural Warranty can be found in the Nevada Construction Statutes Disclosure that will be included as an Exhibit to the Purchase Agreement.
PLEASE REFER TO THE TABLE TITLED “RYDER HOMES WARRANTY AND BUILDER RESPONSIBILITIES” FOR A DETAILED DESCRIPTION OF WHAT IS COVERED BY YOUR LIMITED WARRANTY AND WHAT THE BUILDER IS RESPONSIBLE FOR REPAIRING.
You may have chosen to permit our Warranty Service Representatives and trade contractors to enter your home in your absence to make scheduled repairs. If you have given us permission to enter, service requests will be completed in your absence. This will save you time and will speed up most service calls.
PERMISSION TO ENTER YOUR HOME TO DO WORK WHEN YOU ARE NOT AT HOME IS TO BE DECIDED AT THE HOME ORIENTATION.
If you did not give the consent to enter, you must be at home or make arrangements for us to enter. We will attempt to schedule the repairs at your convenience, according to the times indicated below. Service work can be delayed because of special scheduling requirements, but we’ll definitely make sure you’re taken care of. Some of our trade contractors may call you directly for scheduling.
Service calls are scheduled between the hours of 8 a.m. and 5 p.m., Monday through Friday. We will contact you to let you know the day we would like to enter your home to do the necessary repairs.
SERVICE CALLS ARE PROVIDED BETWEEN 8 A.M. AND 5 P.M., MONDAY THROUGH FRIDAY.
You can make a warranty claim at any time after you close escrow, especially if there is an emergency, but we have two pre-established opportunities to provide warranty service. The first opportunity is 90 days after closing when you have settled in and had a chance to familiarize yourself with your new house and make it into your home. The second opportunity will be after 11 months have passed, or shortly before your Limited Warranty expires. It is our policy to respond to all warranty service claims as quickly and efficiently as possible. Requests for repairs or replacements that are noted during your Home Orientation will be completed prior to your occupancy unless parts must be ordered.
Both the 90-day and 11-month requests should be submitted via the Online Warranty Portal, which will be covered in the next section. Our Warranty Service Representative will contact you within 48 hours to schedule appointments to review your warranty request with you. Once our Warranty Service Representative meets with you, s/he will schedule the work to be performed. Typically requests typically take 4 to 6 weeks to complete. Delays can be caused by a shortage of material, back-ordered parts from manufacturers, labor problems, or weather.
Some service calls will need to be scheduled according to the jobs that are to be done. For example, drywall repairs might be done at one time and repairs to doors and cabinets might be done at another time. This enables the Warranty Service Department to complete repairs efficiently.
If you believe that you have a warranty claim, we suggest you review your Warranty Manual before you request service. This will help you decide if the claim is covered by the Ryder Homes Limited Warranty, is the responsibility of one of our vendors, or is considered your responsibility.
PRIOR TO SUBMITTING A WARRANTY ITEM, PLEASE TAKE TIME TO READ YOUR WARRANTY MANUAL. THANK YOU.