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Owning Your New Ryder Home

Ryder Home Warranty
Program Overview 

During the Home Orientation, your sales team will provide you with a copy of our Limited Warranty Manual. The Warranty Manual will cover specific details regarding what is covered and to what extent. Details regarding your Structural Warranty can be found in the Nevada Construction Statutes Disclosure that will be included as an Exhibit to the Purchase Agreement.

PLEASE REFER TO THE TABLE TITLED “RYDER HOMES WARRANTY AND BUILDER RESPONSIBILITIES” FOR A DETAILED DESCRIPTION OF WHAT IS COVERED BY YOUR LIMITED WARRANTY AND WHAT THE BUILDER IS RESPONSIBLE FOR REPAIRING. 

You may have chosen to permit our Warranty Service Representatives and trade contractors to enter your home in your absence to make scheduled repairs. If you have given us permission to enter, service requests will be completed in your absence. This will save you time and will speed up most service calls.

PERMISSION TO ENTER YOUR HOME TO DO WORK WHEN YOU ARE NOT AT HOME IS TO BE DECIDED AT THE HOME ORIENTATION. 

If you did not give the consent to enter, you must be at home or make arrangements for us to enter. We will attempt to schedule the repairs at your convenience, according to the times indicated below. Service work can be delayed because of special scheduling requirements, but we’ll definitely make sure you’re taken care of. Some of our trade contractors may call you directly for scheduling.

Service calls are scheduled between the hours of 8 a.m. and 5 p.m., Monday through Friday. We will contact you to let you know the day we would like to enter your home to do the necessary repairs.

SERVICE CALLS ARE PROVIDED BETWEEN 8 A.M. AND 5 P.M., MONDAY THROUGH FRIDAY. 

Ryder 90/11
Warranty Program

You can make a warranty claim at any time after you close escrow, especially if there is an emergency, but we have two pre-established opportunities to provide warranty service. The first opportunity is 90 days after closing when you have settled in and had a chance to familiarize yourself with your new house and make it into your home. The second opportunity will be after 11 months have passed, or shortly before your Limited Warranty expires. It is our policy to respond to all warranty service claims as quickly and efficiently as possible. Requests for repairs or replacements that are noted during your Home Orientation will be completed prior to your occupancy unless parts must be ordered.

Both the 90-day and 11-month requests should be submitted via the Online Warranty Portal, which will be covered in the next section. Our Warranty Service Representative will contact you within 48 hours to schedule appointments to review your warranty request with you. Once our Warranty Service Representative meets with you, s/he will schedule the work to be performed. Typically requests typically take 4 to 6 weeks to complete. Delays can be caused by a shortage of material, back-ordered parts from manufacturers, labor problems, or weather.

Some service calls will need to be scheduled according to the jobs that are to be done. For example, drywall repairs might be done at one time and repairs to doors and cabinets might be done at another time. This enables the Warranty Service Department to complete repairs efficiently.

If you believe that you have a warranty claim, we suggest you review your Warranty Manual before you request service. This will help you decide if the claim is covered by the Ryder Homes Limited Warranty, is the responsibility of one of our vendors, or is considered your responsibility.

PRIOR TO SUBMITTING A WARRANTY ITEM, PLEASE TAKE TIME TO READ YOUR WARRANTY MANUAL. THANK YOU. 

 

General 30-Day Warranty

While many of the items in your home are subject to a 1-year warranty period, there are a handful of typical homeowner maintenance items that are only covered for the first 30 days from your closing date:

  • Plumbing Stoppages
  • Scratched Windows
  • Adjusting Sticking Doors
  • Adjusting Cabinet Drawers And Doors
  • Faucet Leaks

AGAIN, PLEASE MAKE SURE THAT YOU REPORT REPAIRS OF THIS NATURE TO US MORE THAN 30 DAYS FROM YOUR CLOSING DATE. 

General 1-Year
Warranty on Appliances

Either Ryder Homes or the specific appliance manufacturer will warrant the products listed below from defects in materials and workmanship for a period of one (1) year, if installed. See your Warranty Manual for specific information regarding warranty responsibilities.

one year warranty on these appliances. Air Conditioning Unit Alarm System Dishwasher Doorbell Fans Fire Sprinklers Fireplaces Furnace Unit Garage Door Opener Garbage Disposal Hot Water Dispenser Icemaker Intercom Microwave Oven Ovens Plumbing Fixtures Range Refrigerator Smoke Detectors Sound Systems Trash Compactor Vacuum Systems Washer/Dryer Water Heater

 

 

General 1-Year
Warranty Major Components

one year warranty on major components like Cabinets and Ceramic Tile and Closet Shelves and Concrete Flatwork and Doors and Drywall and Electrical Systems and Exterior Siding and Flooring Materials and Heating And Cooling  Distribution Duct System and Insulation and Non-Bearing Walls and Paint Materials and Plumbing Systems and Roofing Materials And Installation and Stucco And Masonry and Windows

PLEASE REFER TO YOUR WARRANTY MANUAL FOR SPECIFIC INFORMATION REGARDING WARRANTY RESPONSIBILITIES. 

 

Non-Warrantable Items

Ryder Homes delivers your new home cleaned in accordance with normal construction standards. In fairness, we cannot take it upon ourselves to warrant and repair move-in damage or other damage caused by persons other than Ryder Homes, its employees, or agents.

We would like to clear up an issue that causes many new homeowners needless alarm and irritation. A new home goes through settling process. While settling, your home may develop small cracks, expansion or contraction of materials in walls, floors, ceilings, around doors, windows and other locations; this is to be expected. While we realize these items might cause momentary concern, they are easily remedied when the Homeowner does his/her first repainting. Ryder Homes is not responsible for correcting normal settlement deviations.

Technology has not yet achieved perfect color matching for several materials used in construction. Therefore, in spite of our best efforts, we cannot guarantee color matching—either in the initial construction process or subsequent service work. Such materials include, but are not limited to, the following: concrete, stucco, roofing, tile carpet, marble, textured ceilings, paint, etc. Stained woods, when used in cabinets, stair handrails, balustrades, paneling, siding, doors and wood trim, have variations in wood grain and color. These are inherent characteristics that cannot be fully controlled and are also excluded from the guarantee. Also, Ryder Homes does not warrant your landscaping as we have no control over the care of these items.

Items Not Covered By Warranty

  • Damage resulting from Acts of God, including but not limited to earthquakes, flood, fire, hurricanes, et al.
  • Services do not cover items that, in the judgment of our Warranty Representatives, have suffered misuse, abuse or neglect, nor does it cover normal homeowner maintenance as specified in this manual.
  • Cracks in drywall caused by shrinkage, settlement, or house flexing and at drywall, window joints or tile grout cracks at walls, around tubs, vanities or sinks.
  • Recaulking or replacement of caulking both inside and outside due to shrinkage around doors, windows, molding, tubs, showers trim, etc.
  • Garage Doors adjustments after the installation of an electric door opener by other than Ryder Homes.
  • Grass, shrubs and trees are living items. Ryder Homes cannot control the watering, fertilizing and weather conditions once you have moved in. Therefore, Ryder Homes does not warrant the landscaping.
  • Replacement of heating and air-conditioning filters.
  • Light bulb replacements.
  • Broken or damaged water lines due to weather conditions e.g. freezing, or through abuse such as lawnmowers or digging.
  • Sprinkler line trenches that may settle or compact.
  • Plumbing stoppages are limited to the first 30 days only.
  • Upgrades for which the homeowner has contracted directly with the supplier, such as flooring upgrades, security system, etc. The subcontractor’s warranty covers these items, not the Ryder Homes Warranty.
  • Warranties on manufactured products such as light fixtures, fans and windows, etc., which are not part of the structural component of the home, are made solely by the manufacturers, suppliers, and/or contractors providing same, and cover only the appliances or products referred to therein. Ryder Homes does not make or adopt any such warranty and does not have any obligation or liability under such warranty. General Warranty items such as on appliances, water heater, furnaces etc., carry manufacturers warranty for a specific period of time. All warranty cards must be filled out and returned to the manufacturer when required. Service calls should be directly to the manufacturer’s company.
  • Water heater may lose its warranty if a water softener is installed.
  • The garage floor is not warranted against moisture coming through the surface.
  • Control boxes are not warranted when damaged by power surges nor are valves and related components damaged by freeze. We also do not cover sprinkler heads and connections, irrigation lines and valves damaged by negligence and/or abuse.
  • If you change or customize your home and we have to remove or destroy any of it to perform warranty work, we will only replace the changed or custom work if the materials are provided by the homeowner at his/her expense.

PLEASE NOTE: ANY DAMAGE TO HOUSE OR CONCRETE SLAB, WALKS, AND DRIVEWAYS CAUSED BY EXPANSIVE SOIL CONDITION WHERE THE HOMEOWNER HAS FAILED TO MAINTAIN MOISTURE IN THE SOIL OR DUE TO HOMEOWNER NOT INSTALLING AND MAINTAINING LANDSCAPING IS NOT THE RESPONSIBILITY OF RYDER HOMES. 

Using the Ryder Homes Homeowner Portal Feature to Make a Warranty Request

The Homeowner Portal was designed to ensure you always have access to all of the details concerning your home buying process and the ability to properly submit and monitor a Warranty Request Claim.

STEP 1 - Visit Online

step one instructions - click homeowner portal on the homepage

STEP 2 - Login

  • Enter the email address you provided to Ryder Homes in the top field.
  • Your password will be your last name followed by your lot number, all lowercase. If the lot only has one or two digits you will need to add “0’s”. (Example: smith033)
step 2 instructions

STEP 3 - Locate & Login to Warranty Request Program

step 3 instructions

STEP 4 - Adding New Warranty Requests

It is our priority to ensure your request is received and acted on in a timely manner. This system ensures that your new request will instantly go to our customer service representatives and will also give you the opportunity to monitor the status of the repairs.

step four instructions part 1 step four instructions part two step four instructions part three step four instructions part four

STEP 5 - Monitoring Your Warranty Requests

You can return to the Warranty Request Program at anytime to see what requests have been submitted and their current status.

step five instructions